A call center for people and AI
Call the people who asked for a call, on time and with the script in front of you
CallCenterSuite puts your team's calls and your AI agents' calls in a single queue. Every contact comes up at the time they asked for, whoever calls has the step-by-step script and the answer to each objection, and you see what works across every call.
Audio, the phone line and the AI voice are provided by AgenteUno, another Codelabs Studio product.
The problem
Where phone sales get lost
Leads that go cold
Someone leaves their number and asks for a call on Tuesday at five. If nobody calls at that time, by the next day they have spoken to someone else.
Closers without a script
Everyone calls their own way: key questions are forgotten, the close is improvised and afterwards nobody knows what was said.
Objections nobody analyses
“It's expensive”, “now is not a good time”, “I already have a supplier”. They come up on every call, but there is no record of which ones come up most or which answer works.
How it works
What CallCenterSuite does
It decides which call is made, when, who makes it (a person or an AI), with which script and which answers to objections. And it measures the result.
One queue with people's and AI calls, by time
Your team's scheduled calls and your AI agents' calls appear together, ordered by time, in three sections: “Due now”, “In progress” and “Scheduled”. When the time comes, the call moves to “Due now” and the person it is assigned to presses “Call”.
- Each call is scheduled for the date and time the contact asked for.
- AI calls are scheduled with their script and placed by AgenteUno.
- The queue refreshes by itself every 30 seconds.
Assisted call: the script in front of you and the AI listening
During the call, the person sees the step-by-step script and the topics to cover. When the contact raises an objection, the card with the approved answer appears, and the AI, listening to both voices, suggests live what to say or ask.
- The caller's phone rings first; the contact's, only once the caller picks up.
- Calls are made from the phone or from the computer's browser.
- After hanging up, a call summary and a draft follow-up message.
Inbound, outbound, objections and metrics
Inbound and outbound
Incoming calls are routed by schedule, reason or customer: to an AI agent or to a person on your team. Outbound calls leave from the queue, on time.
Outbound AI campaigns
Your AI agents call contacts with recorded consent, with their script and within the permitted hours. Every call goes into the same queue and the same metrics as your team's.
Objection analysis
Objections from every call, human and AI, are grouped: which come up most and which answer works. The answers you approve form a shared base for your closers and your AI agents.
Metrics per agent
For each person and each AI agent: calls, effective contact, duration, objections, outcome and next step, and how much each side talks.
About AgenteUno
CallCenterSuite decides; AgenteUno provides the voice
CallCenterSuite runs on AgenteUno, another Codelabs Studio product. You do not need to buy it separately: it comes inside.
CallCenterSuite decides
- Which call is made and when
- Who makes it: a person or an AI
- With which script and which answers to objections
- What the outcome was and what works
AgenteUno provides
- The audio of both sides of the call
- The phone line: dialling, receiving and transferring
- The voice of the AI agents
- The transcript of each voice and the recording
Already using AgenteUno? Your organisation is linked to CallCenterSuite and your agents and numbers stay where they are.
Guarantees
What the system does not allow
These are not promises on this page: they are enforced in code in AgenteUno, the single point every call goes out through.
No assisted call dials by itself
A scheduled call moves to “Due now” at its time and waits for a person to press “Call”.
No AI calls without consent
An AI agent only calls people whose consent is on record (article 66.1.a of the Spanish General Telecommunications Act) and within the legal calling hours.
Never from a hidden number
Every call goes out from an identifiable number the contact sees on their screen.
Recording notice and “Do not record”
The contact is told the call is recorded. If they do not want that, “Do not record” is pressed and the recording is deleted.
Do-not-call list
Anyone who asked not to be called is left out of calls, AI calls included.
The follow-up never goes out by itself
The AI drafts the follow-up message; sending it is always a person's decision.
Plans and pricing
One plan for each team size
Price per month. Annual billing pays the reference price; monthly billing costs a little more, with no annual commitment.
Starter
For a small team starting to put its calls in order.
€49
€58.80/moBilled €588 per year. VAT not included.
- 3 closer seats
- 300 min of assisted calls per month
- 100 min of AI calls per month
Start with Starter- Call queue for people and AI
- Calls scheduled on time
- Step-by-step script
- Live objection cards
- Objection analysis
- Most chosen
Team
For a team of closers with AI campaigns and inbound calls.
€129
€154.80/moBilled €1,548 per year. VAT not included.
- 10 closer seats
- 1,500 min of assisted calls per month
- 500 min of AI calls per month
Start with TeamEverything in Starter, plus:
- Outbound AI campaigns
- Inbound call rules
Center
For a call center that integrates and measures in depth.
€299
€358.80/moBilled €3,588 per year. VAT not included.
- 30 closer seats
- 5,000 min of assisted calls per month
- 1,500 min of AI calls per month
Start with CenterEverything in Team, plus:
- API
- Advanced metrics
Minutes are capped credits
Each plan comes with its assisted and AI call minutes for the month. They are capped credits, not a flat rate: once the cap is reached nothing more is used, and if you need more minutes you top up separately.
Inside a Suite pack
If you get CallCenterSuite inside a Suite family pack, the Starter plan comes down to €39 per month.
Prices for businesses and professionals. VAT not included.
What is the difference between CallCenterSuite and AgenteUno?
AgenteUno provides the audio, the phone line, the voice of the AI agents and the transcript. CallCenterSuite decides which call is made, when, who makes it (a person or an AI), with which script and which answers to objections, and measures the result. CallCenterSuite uses AgenteUno underneath; never the other way round.
Do I have to buy AgenteUno separately?
No. CallCenterSuite comes with AgenteUno inside for everything to do with audio and the phone line. If you already use AgenteUno, your organisation is linked to CallCenterSuite and you keep your agents and numbers.
Do scheduled calls dial by themselves?
Assisted calls do not: at their time they move to “Due now” and a person presses “Call”. Calls by an AI agent are placed by AgenteUno at their time, only if the contact's consent is on record and within the legal calling hours.
Who can an AI agent call?
Only contacts with recorded consent for that call (article 66.1.a of the Spanish General Telecommunications Act), within the legal hours and not on the do-not-call list. Consent is read from the record; someone saying they have it is not enough.
Which phone does my team call from?
From their own phone (theirs rings first and the contact's only once they pick up) or from the computer's browser. The contact always sees an identifiable number, never a hidden one.
How do minutes work?
Each plan includes assisted call minutes (a person with the AI listening) and AI call minutes for the month. They are capped credits, not a flat rate: once the cap is reached nothing more is used, and if you need more minutes you top up separately.
Make every call happen on time
See the full walkthrough, from the scheduled call to the follow-up, and pick your team's plan.
Questions the site does not answer? Ask in the chat or write to us.